Daily Insurance Industry News
Daily Insurance Industry News
Sunday 26th of May 2019
December 2, 2011

Online booking blunders cost holidaymakers hundreds

by Gill Montia

Story link: Online booking blunders cost holidaymakers hundreds

Holidaymakers booking online are paying out hundreds of pounds to correct mistakes, with the average cost of an error amounting to £232.

New research from LV= travel insurance suggest that almost one half of UK holidaymakers now book online but nearly one in twelve make mistakes when doing so.

Almost a quarter of respondents who admitted to slip-ups had booked flights on the wrong date and a similar number used the wrong name, making these the most common online booking blunders.

Other mistakes include selecting the wrong departure airport (8%), forgetting to buy a return ticket (9%) or buying two tickets in the same direction when they intended to buy a round trip (5%).

When it comes to booking a place to stay, the findings are no better with one in six of those who made an online error booking accommodation on the wrong dates and one in twelve securing rooms in the wrong hotel.

One in twenty admitted to having booked accommodation that was too small for their group and a similar proportion opted for the wrong resort.

However, the Internet is giving holidaymakers greater control and freedom when it comes to planning a holiday.

Nearly three quarters of travellers questioned said they read online reviews of their destination and accommodation before booking, and one in six checked at least ten reviews before they booked.

LV= travel insurance managing director, John O’Roarke, also reminds holidaymakers: “In the current economic climate, it is vital that holidaymakers check that their holiday is ATOL bonded before buying and that they have adequate travel insurance in place to protect them should the worst happen.”

LV= has this week launched a new premier travel insurance designed for the independent holidaymaker.

The product comes with the maximum five star rating from Defaqto.


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