Daily Insurance Industry News
Daily Insurance Industry News
Thursday 18th of October 2018
October 30, 2011

HomeServe suspends sales calls

by Gill Montia

Story link: HomeServe suspends sales calls

Emergency home repair insurer, HomeServe, is reported to have suspended outgoing sales calls and embarked on a retraining programme for staff, in response to accusations of mis-selling.

According to a report in The Sun, the company is in the process of reviewing the protocols followed by its 500 sales staff.

In a statement to the newspaper, HomeServe has apparently confirmed that it will not recommence outbound sales calls until relevant staff have been through a comprehensive retraining programme and all sales procedures meet expected standards.

In July, HomeServe was called to account by Ofcom after an investigation concluded that its call centre staff were persistently ringing homes and then abandoning calls before speaking, leaving the recipient with silence.


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