Daily Insurance Industry News
Daily Insurance Industry News
Thursday 15th of November 2018
September 29, 2011

Capita named auto-enrolment outsourcer

by Gill Montia

Story link: Capita named auto-enrolment outsourcer

The Pensions Regulator has appointed Capita to help it communicate with employers over auto-enrolment, given that new pensions legislation means one million employers need to be contacted over the five-year period (starting from next October) that will see the full introduction of the scheme.

Under the seven-year agreement, Capita will take on responsibility for delivering “high-volume” employer communications and transactional processes that would otherwise overwhelm the regulator. These include:

Distributing campaign messages to employers, intermediaries and advisers.

Notifying employers 12 and three months ahead of their automatic enrolment duty dates.

Managing the process whereby employers register with the regulator.

Operating a customer contact centre.

Limited enforcement activities including administering compliance notices and, where non-compliance persists, fixed penalties.

Meanwhile, the regulator will be busy with more complex enforcement activity, strategic communications decisions, and compliance and enforcement policies, which will definitely not fall into Capita’s remit.

Commenting on the agreement, Minister for Pensions, Steve Webb, says: “We are committed to helping employers adjust to the changes and I am pleased that the regulator will work with Capita to ensure businesses have the information they need, making it as simple as possible for them to comply with their new duties.”

Pensions Regulator chief executive, Bill Galvin, adds: “Working with Capita will enable us to make a rapid transition to providing information to tens of thousands of small and micro businesses each month – as well as supporting them by dealing with their calls and questions – whilst continuing to focus on our role regulating the pensions industry.”


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