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Friday 26th of April 2019
May 26, 2011

BIBA backs anti-discrimination signposting proposals

by Gill Montia

Story link: BIBA backs anti-discrimination signposting proposals

BIBA backs anti-discrimination signposting proposals

The British Insurance Brokers’ Association (BIBA) has pledged its support for the Government’s signposting proposals, which are aimed at maximising the likelihood of older customers finding insurance.

Signposting is a system whereby brokers and insurers will direct people to a suitable provider should they be refused cover on the basis of age, and the proposals are contained in a consultation paper from the Equalities Office, which outlines the Government’s intention to end age discrimination in the provision of goods and services.

Customers might be directed a particular organisation or to a “catch all” dedicated signposting centre, such as BIBA’s Find a Broker service.

BIBA’s head of corporate affairs, Graeme Trudgill, comments: “Many customers experience difficulty obtaining insurance because they do not know where to find it if they have been rejected from a particular provider such as their bank or a comparison site, because not all providers cover all age groups.”

Currently, approximately 34% of all enquiries received by BIBA’s Find a Broker service are age related.


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