Daily Insurance Industry News
Daily Insurance Industry News
Wednesday 16th of January 2019
November 25, 2009

Merlin enhances online claims system with Mi Limited

by Richard Kilner

Story link: Merlin enhances online claims system with Mi Limited

Global insurance technology provider Mi Limited is to enhance Merlin’s claims handling with a new online claims solution.

Mi Trader technology has been used to construct Merlin’s new On Cover system, which will permit the firm to handle claims against commercial contracts online, leading to a reduction in indemnity costs and time spent on the claim.

Underwriters, loss adjusters, claims managers and the insured will all be able to utilise the system, which acts as a claims hub, enabling management of a claim from start to finish.

The system offers greater efficiency as well as reduced cost, a diary and task management feature and regular e-mail updates.

Richard Webster, Merlin’s chief executive, stated that the new system is part of the firm’s commitment to reduce costs and claims lifecycles for customers.

Webster added that he was impressed with Mi’s staff as the project was delivered on a tight schedule and budget.


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