Daily Insurance Industry News
Daily Insurance Industry News
Monday 15th of October 2018
January 6, 2009

Direct Group makes back office deal with MetLife

by Richard Kilner

Story link: Direct Group makes back office deal with MetLife

MetLife Limited and MetLife Insurance Limited, the UK protection business of MetLife, has made a deal with Direct Group whereby the latter firm will, for a five year period, handle MetLife’s administration and claims handling operations.

The agreement for administration will include a wide spectrum of products such as Mortgage PPI, Credit Card PPI, Income Protection, Loan PPI (secured & unsecured) and Personal Accident.

MD Colin Moody explained that Direct Group was selected by MetLife because of the firm’s strong track record of expertise in underwriting products, in addition to a focus on customer service.

Direct Group’s CEO, Derek Coles, added his own delight at having closer business ties with MetLife and beginning 2009 in such a positive way.

The deal with MetLife means that Direct Group enjoys a good start to the New Year, but it also experienced a strong end to 2008.

At the start of December last year was appointed to supply policy and claims administration services for Carlyle Finance, a motor finance organisation.

The deal, which also involved underwriting firm Hollard Risk Partners, was described by Coles as a good strategic move for Direct Group.


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