Daily Insurance Industry News
Daily Insurance Industry News
Wednesday 16th of January 2019
June 6, 2008

Aviva call centres closures cost 1,800 jobs

by Gill Montia

Story link: Aviva call centres closures cost 1,800 jobs

Aviva call centres closures cost 1,800 jobs

Aviva, the parent company of Norwich Union, has announced that it will close 15 of its 22 UK call centres by 2010.

The move forms part of a rationalisation of the group’s general insurance business and will result in around 1,800 job losses.

It is understood that Aviva will also be dramatically reducing the number of general insurance products it offers through Norwich Union.

In October of last year, the group outlined a cost reduction plan aimed at saving £350 million across the UK and Europe, then in April, Aviva revealed that it will be dropping its Norwich Union brand at some point during the next two years.

The group’s chief executive, Andrew Moss, said he was keen to have all products under one brand name that can be recognised worldwide.

Aviva was created in 2000, when Norwich Union merged with CGU to form CGNU, which was later renamed Aviva.

Since the merger, the group has expanded its presence in Europe, the US and Asia; it now earns 60% of its revenue outside the UK.

Norwich Union employs around 6,700 staff in the city of Norwich.


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