Brokers tested over claims negotiations

by Gill Montia

Story link: Brokers tested over claims negotiations

New research from the British Insurance Brokers’ Association (BIBA) suggests that brokers are having to fight harder to get claims paid, with the body blaming stricter policy interpretations and insurers’ anti-fraud systems for the struggle. Sixty-seven per cent of BIBA members questioned said they had to get tough with insurers on behalf of customers, and [...]