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	<title>Insurance Daily &#187; Financial Services Ombudsman</title>
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	<link>http://www.insurancedaily.co.uk</link>
	<description>Daily Insurance Industry News</description>
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		<title>ABI opposes publication of all FOS decisions</title>
		<link>http://www.insurancedaily.co.uk/2011/12/16/abi-opposes-publication-of-all-fos-decisions/</link>
		<comments>http://www.insurancedaily.co.uk/2011/12/16/abi-opposes-publication-of-all-fos-decisions/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 13:43:52 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[ABI News]]></category>
		<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[decisions]]></category>
		<category><![CDATA[ombudsman]]></category>
		<category><![CDATA[publication]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=16586</guid>
		<description><![CDATA[The Association of British Insurers (ABI) has responded to a consultation by the Financial Ombudsman Service (FOS) by questioning whether the publication of all ombudsman decisions is the best approach. According to the ABI, a small number of consumer complaints can raise broader industry-wide issues. However, the body argues that the individual and unique nature [...]]]></description>
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		<title>Aviva&#8217;s Sir Nick appointed FOS chairman</title>
		<link>http://www.insurancedaily.co.uk/2011/11/24/avivas-sir-nick-appointed-fos-chairman/</link>
		<comments>http://www.insurancedaily.co.uk/2011/11/24/avivas-sir-nick-appointed-fos-chairman/#comments</comments>
		<pubDate>Thu, 24 Nov 2011 08:25:48 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Aviva News]]></category>
		<category><![CDATA[Employment News]]></category>
		<category><![CDATA[Financial Services Authority News]]></category>
		<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[chairman]]></category>
		<category><![CDATA[Financial Ombudsman Service]]></category>
		<category><![CDATA[Sir Nicholas Montagu]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=16298</guid>
		<description><![CDATA[The Financial Services Authority (FSA) has appointed Sir Nicholas Montagu as the new chairman of the Financial Ombudsman Service (FOS). He will succeed Sir Christopher Kelly who steps down in January 2012, after seven years in the role. Sir Nicholas is currently the chairman of the Aviva UK Life With-Profits Committee and a director of [...]]]></description>
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		<title>FOS receives 900 PPI complaints per working day</title>
		<link>http://www.insurancedaily.co.uk/2011/08/02/fos-receives-900-ppi-complaints-per-working-day/</link>
		<comments>http://www.insurancedaily.co.uk/2011/08/02/fos-receives-900-ppi-complaints-per-working-day/#comments</comments>
		<pubDate>Tue, 02 Aug 2011 11:34:54 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[backlogs]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[number received]]></category>
		<category><![CDATA[Payment Protection Insurance]]></category>
		<category><![CDATA[PPI]]></category>
		<category><![CDATA[uphold rates]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=14746</guid>
		<description><![CDATA[The first three months of the 2011/12 financial year became the busiest-ever quarter for the Financial Ombudsman Service (FOS), which received over 81,000 complaints, more than double the number received in the same period of 2010. Complaints about Payment Protection Insurance (PPI) created the surge, with over 900 cases coming in per working day. However, [...]]]></description>
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		<title>FSCS appoints three new board members</title>
		<link>http://www.insurancedaily.co.uk/2011/06/25/fscs-appoints-three-new-board-members/</link>
		<comments>http://www.insurancedaily.co.uk/2011/06/25/fscs-appoints-three-new-board-members/#comments</comments>
		<pubDate>Sat, 25 Jun 2011 06:50:07 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Employment News]]></category>
		<category><![CDATA[Financial Services Authority News]]></category>
		<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[board members]]></category>
		<category><![CDATA[David Weymouth]]></category>
		<category><![CDATA[Financial Services Compensation Scheme]]></category>
		<category><![CDATA[FSCS]]></category>
		<category><![CDATA[Jayne Nickalls]]></category>
		<category><![CDATA[Liz Barclay]]></category>
		<category><![CDATA[new]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=14025</guid>
		<description><![CDATA[The Financial Services Compensation Scheme (FSCS) has three new non-executive board members, following the departure of Sandy Kinney, Chris Woodburn and Terry Connor, who had completed their terms. Liz Barclay, Jayne Nickalls and David Weymouth bring with them &#8220;a wealth of financial services and consumer experience&#8221;. Ms Barclay is a journalist and broadcaster with extensive [...]]]></description>
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		<title>FOS award limit upped alongside new complaints handling rules</title>
		<link>http://www.insurancedaily.co.uk/2011/05/28/fos-award-limit-upped-alongside-new-complaints-handling-rules/</link>
		<comments>http://www.insurancedaily.co.uk/2011/05/28/fos-award-limit-upped-alongside-new-complaints-handling-rules/#comments</comments>
		<pubDate>Sat, 28 May 2011 07:14:26 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Financial Services Authority News]]></category>
		<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[guidance]]></category>
		<category><![CDATA[increase]]></category>
		<category><![CDATA[limit on awards]]></category>
		<category><![CDATA[new complaints handling rules]]></category>
		<category><![CDATA[root cause analysis]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=13573</guid>
		<description><![CDATA[The Financial Services Authority (FSA) has confirmed an increase to the limit on awards made by the Financial Ombudsman Service, from £100,000 to £150,000. The regulator has also confirmed new complaints handling rules which include: The abolition of the &#8220;two-stage&#8221; complaints handling rule to make sure firms resolve complaints fairly and do not dismiss them [...]]]></description>
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		<title>FOS sees 26% rise in new cases with PPI dominant</title>
		<link>http://www.insurancedaily.co.uk/2011/05/18/fos-sees-26-rise-in-new-cases-with-ppi-dominant/</link>
		<comments>http://www.insurancedaily.co.uk/2011/05/18/fos-sees-26-rise-in-new-cases-with-ppi-dominant/#comments</comments>
		<pubDate>Wed, 18 May 2011 11:49:38 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[2010/11]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[FOS]]></category>
		<category><![CDATA[investment funds]]></category>
		<category><![CDATA[new cases]]></category>
		<category><![CDATA[Payment Protection Insurance]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=13394</guid>
		<description><![CDATA[The Financial Ombudsman Service (FOS) handled over a million front-line enquiries and complaints from consumers in the 2010/11 financial year, of which 206,121 developed into new cases. The figure is up 26% year-on-year, with over 50% of new cases relating to the sale of payment protection insurance, representing the highest number ever received in a [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>BBA backs down on PPI complaints appeal</title>
		<link>http://www.insurancedaily.co.uk/2011/05/09/bba-backs-down-on-ppi-complaints-appeal/</link>
		<comments>http://www.insurancedaily.co.uk/2011/05/09/bba-backs-down-on-ppi-complaints-appeal/#comments</comments>
		<pubDate>Mon, 09 May 2011 08:34:10 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Financial Services Authority News]]></category>
		<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Health Insurance News]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[Legal News]]></category>
		<category><![CDATA[Lloyds TSB Insurance News]]></category>
		<category><![CDATA[Royal Bank of Scotland News]]></category>
		<category><![CDATA[appeal]]></category>
		<category><![CDATA[banks]]></category>
		<category><![CDATA[BBA]]></category>
		<category><![CDATA[British Bankers' Association]]></category>
		<category><![CDATA[complaints handling]]></category>
		<category><![CDATA[High Court]]></category>
		<category><![CDATA[Payment Protection Insurance]]></category>
		<category><![CDATA[PPI]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=13186</guid>
		<description><![CDATA[The British Bankers&#8217; Association (BBA) will not be appealing against April&#8217;s High Court judgment regarding banks&#8217; handling of Payment Protection Insurance (PPI) complaints. Following a judicial review of the Financial Services Authority (FSA) and Financial Ombudsman Service, the BBA had been given until 10th May to appeal against a ruling in favour of new FSA [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>PPI dominates as FOS reports 15% rise in new cases</title>
		<link>http://www.insurancedaily.co.uk/2011/02/28/ppi-dominates-as-fos-reports-15-rise-in-new-cases/</link>
		<comments>http://www.insurancedaily.co.uk/2011/02/28/ppi-dominates-as-fos-reports-15-rise-in-new-cases/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 11:23:28 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Health Insurance News]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[2010]]></category>
		<category><![CDATA[Financial Ombudsman Service]]></category>
		<category><![CDATA[FOS]]></category>
		<category><![CDATA[new complaints]]></category>
		<category><![CDATA[Payment Protection Insurance]]></category>
		<category><![CDATA[PPI]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=12066</guid>
		<description><![CDATA[The Financial Ombudsman Service (FOS) recorded a 15% increase in new complaints in the second half of 2010, compared with the previous six-month period. Complaints involving payment protection insurance (PPI) accounted for over half of the new workload, with 24,955 such cases lodged in the final quarter of 2010 alone. The Service received a total [...]]]></description>
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		<item>
		<title>FOS clarifies marine insurance issues</title>
		<link>http://www.insurancedaily.co.uk/2011/02/21/fos-clarifies-marine-insurance-issues/</link>
		<comments>http://www.insurancedaily.co.uk/2011/02/21/fos-clarifies-marine-insurance-issues/#comments</comments>
		<pubDate>Mon, 21 Feb 2011 08:12:11 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Home Insurance News]]></category>
		<category><![CDATA[Insurance News]]></category>
		<category><![CDATA[claim]]></category>
		<category><![CDATA[marine insurance]]></category>
		<category><![CDATA[refused]]></category>
		<category><![CDATA[rejected]]></category>
		<category><![CDATA[small craft]]></category>
		<category><![CDATA[technical note]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=11952</guid>
		<description><![CDATA[The Financial Ombudsman Services (FOS) has issued a technical note covering some of the issues that arise in relation to complaints involving marine insurance policies. The Service says it deals with around 100 complaints involving small craft each year and that in most cases the insurer has refused (or restricted) a claim on the basis [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>FOS prepares for caseload surge</title>
		<link>http://www.insurancedaily.co.uk/2011/01/11/fos-prepares-for-caseload-surge/</link>
		<comments>http://www.insurancedaily.co.uk/2011/01/11/fos-prepares-for-caseload-surge/#comments</comments>
		<pubDate>Tue, 11 Jan 2011 08:54:17 +0000</pubDate>
		<dc:creator>Gill Montia</dc:creator>
				<category><![CDATA[Car Insurance News]]></category>
		<category><![CDATA[Financial Services Ombudsman]]></category>
		<category><![CDATA[Health Insurance News]]></category>
		<category><![CDATA[2010/11]]></category>
		<category><![CDATA[cases]]></category>
		<category><![CDATA[general insurance]]></category>
		<category><![CDATA[investments]]></category>
		<category><![CDATA[motor]]></category>
		<category><![CDATA[number]]></category>
		<category><![CDATA[Payment Protection Insurance]]></category>
		<category><![CDATA[PPI]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[repair]]></category>
		<category><![CDATA[vehicles]]></category>

		<guid isPermaLink="false">http://www.insurancedaily.co.uk/?p=11322</guid>
		<description><![CDATA[The Financial Ombudsman Service (FOS) is preparing for another rise in its caseload, having estimated a 7% increase for the year to March 2011. In the current financial year, Payment Protection Insurance (PPI) disputes have risen 40%, while the number of cases involving motor and general insurance is broadly similar to previous years, and the [...]]]></description>
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