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Daily Insurance Industry News
Friday 19th of January 2018
November 27, 2012

AXA bolsters customer support for flood victims

by Richard Kilner

Story link: AXA bolsters customer support for flood victims

AXA bolsters customer support for flood victims

In response to the recent flooding AXA has announced that it has increased the number of staff on hand to respond to customers.

The measure has enabled AXA to maintain a fast response for the claimants who have been affected by the widespread flooding to afflict the United Kingdom.

Numerous staff members have been reallocated from different functions to ensure that affected customers have a high quality of service during a difficult time.

The insurer has also increased its cash settlement limit to £1,000, meaning those forced from their homes by flooding can now access a larger sum of emergency compensation.

Christine Matthews, head of household claims at AXA, said that more flooding was expected and that it was therefore imperative that those affected received a quick and reliable service.

 

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