HomeServe puts house in order
Following a temporary suspension, HomeServe has recommenced limited sales and marketing activities.
In October, the home emergency insurer responded to accusations of mis-selling by suspending outbound sales calls, reviewing protocols and retaining staff.
The group is now in the process of reviewing its direct mail marketing material and re-contacting customers in relation to complaints from last winter that may not have been dealt with appropriately.
The company says it continues to handle claims as usual, with over 14,000 home emergency repairs completed during the last week, and “very few” customers cancelling their policies.
Chief executive, Richard Harpin, comments: “Our priority is to tackle the issues in our procedures that we have identified.
“The actions we are taking are an important part of that process and we will continue to take all necessary steps to ensure that all our customers receive the standards of service that we and they expect.”
Category: Companies News, Home Insurance News
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