XL Insurance installs Accenture claims management system

by Gill Montia

Story link: XL Insurance installs Accenture claims management system

Commercial lines specialist, XL Insurance, is implementing a new centralised claims management system to support its operations in 25 countries.

The facility is already in use in the US, Canada and Bermuda and will be rolled out in South America, Europe and Asia shortly.

Based on Accenture’s Claim Components Solution, the system has been designed to enhance XL’s customer service and reduce costs by consolidating and upgrading claims-processing technologies and procedures, globally.

The solution supports the full range of claims processing transactions, from first notification of loss through to final payment, for all property and casualty insurance business lines including workers’ compensation, general liability and automobile, professional liability, aviation, environmental, and other speciality insurance coverage.

The firm’s executive vice president and global head of claims, Paul Tuhy, comments: “By consolidating our systems and embracing an advanced processing platform, we can ensure outstanding service for our customers and good efficiencies for our business well into the future.”