AA enters domestic emergency market
by Gill Montia
Story link: AA enters domestic emergency market
The AA has launched a nationwide Home Emergency Response service that deals with a wide range of domestic emergencies, from burst pipes and broken boilers to smashed windows.
The group is offering its roadside rescue members a discounted rate of £9.95 per month (£11.95 for non-members) with central heating cover available at an additional £3 per month.
The insurance is excess free and provides for up to four claims per year at a maximum £750 per incident (£1,000 for water supply pipes).
A 24-hour claim line is available giving access to a network of approved tradesmen.
The group is also piloting its Home Assist policy in the South East and is intending to go nationwide once it has built up a network of plumbers and electricians.
Cover on burst pipes and leaks includes fault finding and repairs plus appliance installation/removal.
As with Home Emergency Response, there is no call out charge.
Commenting on the new services, AA Services chief executive officer, Andrew Strong, says: “Millions of car owners have trusted the AA to help them on the roadside … we now want to extend that trust and help AA members in the home too.”
In related news, the Financial Ombudsman Service (FOS) has recently highlighted a significant number of complaints relating to delays experienced by those who have taken out insurance for domestic emergencies.
According to the watchdog, some insurers have left homeowners without heating for weeks, leading to “damaging knock-on effects”.