Carole Nash has engaged Vodafone UK to install a new workforce management system that has improved its contact centre operations. The motor cycle insurer is expecting to recoup costs on the new solution within 16 months as productivity and efficiency are enhanced. The system integrates web, online chat and self-service options, helping contact centre staff [...]
Marsh has announced the establishment of a specialist Construction Consulting Practice dedicated to providing construction and engineering industries across Europe, the Middle East and Africa (EMEA) with dispute resolution, risk advisory, and audit services. The new practice falls under the umbrella of the EMEA Forensic Accounting and Claims Service (FACS) Practice, and is led by [...]
Open GI has announced the appointment of Sue Craig as head of Software Development as part of the firm’s continuing drive to provide cutting-edge solutions to brokers. She brings more than a quarter of a century of experience to the post, including eight years with Vertex Financial Services. In her new rule Craig will be [...]
AXA Group has reported a decline in underlying global earnings of 6%, with €3,854m having been made in 2009. Adjusted earnings are also down, by 18%, to €3,468m, but net income has increased hugely, rising by 283% to €3,606m. In the UK & Ireland underlying earnings slumped by 18% from £288m to £235m, with a [...]
The Financial Ombudsman Service (FOS) has published its latest bulletin in which it highlights a significant number of complaints relating to delays experienced by those who have taken out insurance for domestic plumbing and heating emergencies. According to the watchdog, some insurers have left homeowners without heating for weeks, leading to “damaging knock-on effects”. In [...]
From tomorrow, AEGON is increasing the multi-benefit discounts available when a customer takes out two or more benefits on the same plan. The move should reduce costs because customers can consolidate all their protection needs into one plan, rather than using separate providers for different types of cover. It also makes the application and underwriting [...]
Legal & General (L&G) has entered the longevity insurance market. According to the group, life expectancy at age 65 in England and Wales has increased by around one to 2.5 years each decade in the last three, for both males and females. Pension schemes are therefore exposed to the risk that their life expectancy assumptions [...]
Hiscox, the specialist insurer, has announced the appointment of Graeme King as underwriter of International TMT. He joins Hiscox from Zurich Insurance where he handled PI claims, prior to which he spent a decade as a lawyer specialising in technology and intellectual property dispute resolution. King will be based in London and work within the [...]
Financial services specialist Wesleyan Assurance Society has announced that in 2009 it made 20.1% gross investment return on its with profits life and pensions fund. The fund has a greater than usual investment in equities, and the return is thought to be superior to most competitors. Investment Director Mike Lewis has explained that the firm [...]
The student insurance specialist is making the change following a review of consumer preferences in buying insurance which prompted the launch of a new website. Designed and built in partnership with e-commerce experts, Salmon, the new site can understand more about a user’s journey, allowing the content and propositions displayed to mirror a customers’ needs. [...]
MMA Insurance has re-launched both its broker e-trading facility and its customer website. Promoting the move, commercial director Derek Plummer says: “Broker Online is one of the fastest and most effective ways to trade SME business but it’s essential that we constantly develop and improve the technology.” He adds: “Some of the revised benefits for [...]
International specialty property/casualty insurer and reinsurer Catlin Group Limited has announced it is expanding its activities in Australia with the opening of a new office in Melbourne. Rory Morison will head up the new office, leaving the firm’s London office where he worked as casualty underwriter. To begin with the new Melbourne office will specialise [...]
Direct Line has commissioned research revealing that 69% of British motorists back harsher penalties for drivers caught using mobile phones behind the wheel. The news that motorists support heftier fines or more penalty points for the transgression comes as the Government contemplates introducing harsher punishments for drivers who use mobile phones. Direct Line’s early research [...]
Insurance broker and risk adviser Marsh has celebrated providing the Isle of Man’s organisations with insurance broking services and risk management advice for 35 years. The firm’s celebrations took place at The Claremont Hotel in Douglas, where Marsh had double cause to celebrate as they welcomed Sarah Hewitt as the firm’s new leader of its [...]
LV=’s fund management arm, LV= Asset Management (LVAM), has announced the appointment of Piers Hillier as chief investment officer. Hillier brings decades of experience in developing business and managing investments to the firm. He began his career with Deloitte & Touche as a chartered accountant before working in Pan European Fund Management at Schroder Investment [...]
International Passenger Protection (IPP) is warning that many companies are contravening 1992 Package Travel Regulations. According to the financial failure specialist, which operates the protectmyholiday.com brand, they are therefore risking large penalties for acting outside consumer law. The firm explains that under the current rules, a booking can become a packaged trip, even when it [...]
A growing number of people are driving without insurance, moneysupermarket.com has warned. To make the point, the price comparison website has compiled a top 10 hotspots list for the uninsured drivers who are responsible for bumping up the cost of the average car insurance policy by £30, to provide for their accident victims. The firm [...]
Legal & General (L&G) has named Sterling Insurance as a network partner. The latter’s Executive Home Insurance complements existing products available from L&G, providing as it does a contents sum insured of over £70,000, rebuilding costs of over £800,000 and specified personal possessions cover of £20,000. Under the agreement, L&G will pass referrals to Sterling, [...]
Zurich Global Corporate UK (ZGCUK) has announced the launch of a new Product Safety and Recall proposition. According to the insurer, the move is in response to increasing customer demand and the offering should compete strongly against the more standardised solutions currently available in the market. The proposition combines globally compliant insurance protection with a [...]
