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Daily Insurance Industry News
Tuesday 21st of November 2017
February 18, 2010

Insurers slow on plumbing and heating emergencies

by Gill Montia

Story link: Insurers slow on plumbing and heating emergencies

The Financial Ombudsman Service (FOS) has published its latest bulletin in which it highlights a significant number of complaints relating to delays experienced by those who have taken out insurance for domestic plumbing and heating emergencies.

According to the watchdog, some insurers have left homeowners without heating for weeks, leading to “damaging knock-on effects”.

In the cases reviewed, the FOS blames a slow or inadequate response by the insurer, or its contractors, for the addition distress and inconvenience.

The Ombudsman sums up: “While many insurers respond promptly and sympathetically to claims involving domestic emergencies, the cases we see suggest that some insurers fail to appreciate the extent to which delays on their part can create real difficulties for consumers.”

 

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