Daily Insurance Industry News
 
 
Daily Insurance Industry News
Sunday 25th of February 2018
February 15, 2010

Claimants satisfied with motor insurance customer service

by Richard Kilner

Story link: Claimants satisfied with motor insurance customer service

According to research, 87% of motor insurance claimants found their service to be satisfactory and 84% considered their expectations to have been met or exceeded at the claim’s conclusion.

The GIMRA (General Insurance Market Research within Aura) Motor Claims Survey, conducted with customers of 15 of the country’s motor leading insurers (including Fortis), involved 2,800 respondents.

GIMRA’s Chairman Rosie Hayes has described the claims process as a major test of insurers’ service, and went on to extol the virtues of those insurers who manage to take the hassle out of claiming with good customer service.

In October last year Fortis topped the UK Customer Satisfaction Index (UKCSI).

Customers of Age Concern Travel responded to a survey which saw Fortis achieve an overall customer satisfaction index score of 85 (out of a possible 90), significantly better than the average score of 74.

 

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