Zurich UK Life launches protection plan guide
Zurich UK Life has launched a new guide to help advisers explain its protection plans to their customers.
“Here to help at every step” aims to ensure the correct level of cover is provided and that claims are paid out swiftly.
The guide covers application and underwriting processes, emphasising the importance of disclosing accurate personal information at the outset, and during the claims process.
It also answers a series of commonly asked questions such as the type of information that will be requested during the application process.
The guide then takes customers through the claims process so they understand the information needed to progress a claim and its likely duration.
Zurich’s protection management director, Peter Hamilton, believes it is vital customers know exactly what is required from them because making a claim associated with a critical illness, long-term sickness or bereavement can be distressing.
Last month, Zurich UK Life released critical illness figures which showed a 28% rise in the total number of claims paid out between 2005 and 2009.
Last year, the number of critical illness claims paid rose for the fourth consecutive year to 814, while the number of claims declined remained static compared to 2008, at 9%.
Of those declined, 8% were thrown out because the definition of the condition wasn’t met and 1% because of non disclosure.
Category: Health Insurance News, Insurance News, Life Insurance News, Zurich News
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