Towergate names Allianz top performing insurer
by Gill Montia
Story link: Towergate names Allianz top performing insurer
Towergate Risk Solutions has named Allianz and RBS-owned NIG as the top performing insurers servicing its broking operations.
The research, conducted among the group’s 100 plus broking offices, rates insurer performance when dealing with: quotations; renewals; policy documentation; mid term adjustments; claims and general service.
The key findings of the Q3 2009 survey revealed that:
Allianz scored consistent highs across all key areas, with particularly high scores on competitiveness/knowledge of underwriters; accuracy of documents/speed of claims settlement.
NIG followed on in second place.
Aviva showed an improvement in competitiveness of quotations on the previous quarter, while AXA’s performance across key areas remained mainly flat.
However, RSA showed an improvement in its overall performance from the previous survey.
Towergate Risk Solutions chief executive officer, Amanda Blanc, said: “Towergate brokers deliver the highest possible service levels to their customers so we expect insurers to do the same.”
She added: “This research reveals that although we are seeing some signs of progress, insurers could still do more in providing a better service to our brokers.”
In other Towergate news, the group has just struck a deal with 1 Answer Network that enables 1 Answer members to access its “Quote and Buy Online” service.
A wide range of Towergate’s personal and commercial insurance products can now be accessed and purchased directly using a “click-through” option on 1 Answer’s portal.