http://www.insurancedaily.co.uk/2009/06/29/msl-sees-90-uptake-of-new-online-facility/ Daily Insurance Industry News Tue, 27 Sep 2011 14:27:27 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://www.insurancedaily.co.uk/2009/06/29/msl-sees-90-uptake-of-new-online-facility/#comment-11410 Nigel Charlesworth Tue, 21 Jul 2009 11:18:45 +0000 http://www.insurancedaily.co.uk/?p=3082#comment-11410 This is a perfect example of a medium-sized UK company taking customer service into their own hands by developing a system inhouse, using their own people, testing and delivering to budget and in timescales. Could a large company achieve that? Perhaps the answer to delivering large IT projects in insurance is to devolve budgets and responsibility, effectively creating smaller, focussed teams who are closer to the commercial and service objectives. This is a perfect example of a medium-sized UK company taking customer service into their own hands by developing a system inhouse, using their own people, testing and delivering to budget and in timescales. Could a large company achieve that? Perhaps the answer to delivering large IT projects in insurance is to devolve budgets and responsibility, effectively creating smaller, focussed teams who are closer to the commercial and service objectives.

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