MSL sees 90% uptake of new online facility
Legal expenses insurer, MSL, has reported strong take up of its new online quote system.
The recently launched facility, called MSL Connect, is currently being used by over 90% of the firm’s intermediary and insurance clients.
It allows brokers to log claims and track their progress online via a password-protected system and can generate premium quotes and policy documentation, adding upgrades and product enhancements to suit the needs of customers.
The system is linked to the company’s rating engine and database, allowing quotes to be generated as soon as the policyholder’s details and risk information are entered.
Brokers also have the ability to tailor legal expenses products for their clients depending on their circumstances.
MSL managing director, Nick Garner, comments: “The feedback so far from brokers has been very good. They are able to see immediate benefits in terms of tracking claims online and generating quotes.”
Last month, MSL launched a range of new products: MSL UK & European Breakdown Assistance provides rescue services for motorists including local, national and European recovery and MSL Home Assist offers 24-hour help for householders who experience a domestic emergency.
Finally, MSL ID Theft Assist provides comprehensive assistance to victims of identity theft.
Category: Companies News, Insurance News
Comments (1)
Visited 1515 times, 1 so far today
This is a perfect example of a medium-sized UK company taking customer service into their own hands by developing a system inhouse, using their own people, testing and delivering to budget and in timescales. Could a large company achieve that? Perhaps the answer to delivering large IT projects in insurance is to devolve budgets and responsibility, effectively creating smaller, focussed teams who are closer to the commercial and service objectives.