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Daily Insurance Industry News
Friday 27th of April 2018
April 28, 2009

Legal & General team up with Merlin Claims

by Richard Kilner

Story link: Legal & General team up with Merlin Claims

Legal & General and Merlin Claims have signed a three year agreement to enhance the service provided to Legal & General’s household insurance claims customers.

Upon notification by the customer of a claim, the Legal & General and Merlin Claims teams will collaborate with one another in a bid to deliver a more effective and efficient service for the customer.

As a result of this Legal & General is confident that it can speed up validation of claims and thereby reach resolutions at a faster pace, making life more convenient for the claimant.

Legal & General’s general insurance operations director, Andy Webb, explained that during a recent review the firm listened to customers who desired a more personal high-quality service.

To satisfy this desire for the customer, the firm has decided to work alongside Merlin Claims’ experienced team of professionals to offer an improved level of service.

 

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