ISO Claims Outcome Advisor adopted by Fortis
UK car insurer Fortis Insurance Limited and the Insurance Services Office (ISO) have entered into an agreement for a period of five years whereby Fortis will utilise the ISO Claims Outcome Advisor (COA) solution.
The deal has been signed after a pilot with Fortis Personal Injury claims team lasting six months and will enable the insurer to adopt a claims evaluation solution which complements its proactive stance.
Utilising COA will speed up claims whilst providing the 1.6m car policies held by the firm with fair personal injury evaluations.
Fortis has a reputation for efficiency, with the Datamonitor’s 2008 study Claims Management in U.K. General Insurance stating it has the lowest ratio of motor claims management cost, and has for the last four years.
Motor Claims head Richard Harris explained that the successful pilot showed the firm that COA was the right choice for Fortis, and that the system was easy to implement with claims handlers learning the ropes of COA swiftly.
Category: Insurance News
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