Horace Mann win customer feedback award

by Richard Kilner

Story link: Horace Mann win customer feedback award

Horace Mann, a leading provider of insurance to educators, has been recognised at the Call Center Excellence Awards held at Las Vegas.

The firm won the “Best Use of Voice of the Customer” award from the International Quality and Productivity Center (IQPC) awards panel as a result of Horace Mann’s policy of utilising customer feedback to better their systems and processes.

One such example of this is the usage of the ResponseTek customer experience management software as part of the firm’s strategic decision to emphasise the importance of feedback.

Dennis Bianchi, Horace Mann’s Senior Vice President Claims & Regulatory Affairs, has stated that the award is a testament to the firm’s approach.

ResponseTek’s CEO, Syed Hasan, has said that although many firms talk about customer feedback few actually incorporate it into the daily operations of the business.

Hasan went on to congratulate Horace Mann for the award.