Kwik-Fit prepares for electronic motor insurance certificates

by Gill Montia

Story link: Kwik-Fit prepares for electronic motor insurance certificates

Kwik-Fit Insurance has purchased SDX, a secure electronic delivery solution supplied by SSP, which specialises in IT solutions for the global insurance and financial services industries.

The move is in response to proposed legislation, which is expected to be introduced in 2009, that will permit the secure electronic delivery of motor insurance certificates.

Internet business accounts for around 70% of all Kwik-Fit Insurance’s motor sales and the new system will enhance the firm’s customer service abilities while also reducing postage and administrations costs.

The company also expects SDX to generate additional business by improving acquisition and retention rates.

SDX ensures that emailed motor insurance certificates are safe from unauthorised access and have a full audit trail.

While the benefits of electronic delivery of insurance certificates are many, both the Financial Services Authority (FSA) and the insurance sector are increasingly concerned about identity theft and fraud.

The FSA has recently completed a review of data security systems across a number of financial services companies and has warned that more must be done to ensure that customers’ personal data does not fall into the hands of identity thieves.