Insurers withdraw cover for Terminal 5 travellers

by Gill Montia

Story link: Insurers withdraw cover for Terminal 5 travellers

Travellers passing through Heathrow’s Terminal 5 may experience difficulties purchasing insurance for flight delays and lost baggage.

A number of companies are withdrawing cover for those using the £4.3 billion terminal, which has seen various states of chaos since it opened on 27th March.

Problems with baggage handling have led to record baggage mounds plus flight delays and cancellations.

Those who purchased travel insurance before the problems became evident should be covered, but anyone wishing to purchase single trip insurance shortly before departure will now need to scour the market.

Direct Line, which is currently boycotting Terminal 5, has defended its position by saying that insurance only covers events that the customer is not aware of at the time of purchase.

According to the Association of British Insurers, the risks associated with travelling through Terminal 5 at the current time can be defined as a foreseeable.

Norwich Union is bucking the trend and has said it will continue to cover Terminal 5 travellers, even when issuing new policies.