Markel goes fully ECF

by Gill Montia

Story link: Markel goes fully ECF

Markel International, part of the US-based Markel Corporation, has confirmed that it is now ready to accept any new claim that is “in-scope” through its electronic claims file (ECF) system.

The company, which specialises in property and casualty insurance, has been dealing with Lloyd’s claims electronically since September 2006 and has now adopted the company market system which gives it the capability to deal with all new claims electronically.

Gerry Albanese, president and chief executive of Markel International states: “We have been involved in the development of ECF from the very start. We are committed to making a success of the initiative and will gladly offer our brokers help, support and guidance on using the system. Our aim is to have all in-scope claims presented electronically unless there is a good reason why this is not possible.”

In support of this aim, the company has implemented a comprehensive training programme that will ensure its employees are fully prepared for the increase in ECF usage in the future.

Stuart Willoughby, director of claims at Markel, is confident that ECF allows claims to be handled “more efficiently and effectively - the client being the ultimate beneficiary”.

He believes the company has shape its ECF system according to the needs of its brokers and can offer in-depth advice and guidance to any broker that wishes to work with Markel.