Norwich Union Launches New Underwriting Training Programme
by Stewart Douglas
Leading insurer Norwich Union has today announced its innovative underwriting academy, designed to facilitate more advanced staff training and product knowledge development to promote better all round service for policy holders.
The academy will be set up to handle 130 staff initially, and contains some of the most advanced training facilities in the industry. The move is hoped to have a dramatic impact on the level of relationship Norwich Union employees can form with customers and advisers, as well as the ultimate quality of service output from the company.
The move is designed to produce a more knowledgeable work force, and has been piloted throughout several sites across staff of all operational levels throughout the last few months. It is hoped that the ongoing focus on training and staff development will help keep Norwich Union staff abreast of developments in practice, as well as allowing a competitive advantage against other insurers in the same sectors.
The programme is to be introduced across branches in Sheffield, Stevenage and Norwich over the coming month, covering an estimated 130 staff from throughout the organisation, after an initial pilot programme in York proved to be a success with staff and customers alike. Conducted in a mainly online environment, it is designed to engage staff at every level through a modular structure, allowing those able to progress to do so at their own pace.
With a focus on product understanding and improving customer service, Norwich Union is hoping the programme will continue to develop staff potential across its insurance divisions, to provide ultimately a higher quality underwriting service across its nationwide operation.
Norwich Union is the latest in a series of major insurers to introduce advanced training and development programmes for employees, in a bid to gain competitive advantage in the crowded insurance market.