Daily Insurance Industry News
Daily Insurance Industry News
Wednesday 18th of July 2018
August 15, 2007

Sharp rise in lost luggage claims

by Gill Montia

Story link: Sharp rise in lost luggage claims

InsureandGo, the travel insurance company, has reported a steep rise in the number of claims received for lost baggage.

During the period January to June 2006, the company received 1,133 baggage claims, but for the same period in 2007 claims increased 85%, to 2,094.

According to the number of people insured by the company, the figures for the first-half of 2007 translate to 12 bags lost per day, or one bag every two hours.

InsureandGo’s policyholders have claimed over £200 on average for lost luggage, bringing the total paid out by the company in the first-halves of 2006 and 2007 to £650,000.

Statistics provided by the Association of European Airlines (AEA) show a 22% increase in incidents of lost luggage so far for 2007.

The rise in passenger numbers amounts to only 1.4%, although the AEA figures do not include budget airlines such as EasyJet and Ryanair.

InsureandGo sells insurance to passengers using flag-carriers and budget providers, and the company is looking to airlines and airport operators to improve the situation.

Heathrow Airport in particular has had some very bad press about baggage handling, with reports of luggage mountains, and Boeing 747s full of lost luggage flying to the US to reunite suitcases with their owners.


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